Terms of Trade

Generally
Optisafe ApS is a supplier to both businesses and private individuals.

Terms and conditions of sale and delivery apply to all deliveries from Optisafe ApS Webshop.
In order to process your order, you must accept our terms and conditions when placing your order.

Prices
All prices are exclusive of VAT and in Danish kroner (DKK) unless otherwise stated. Prices are only valid within the borders of Denmark, excluding the Faroe Islands and Greenland.

Payment
Payment can be made via invoice for our regular customers or by credit card.
We accept the following cards: VISA, VISA Electron, Mastercard, Maestro, American Express and JCB.
Payment can be made with MobilePay at number 96499.

Payment card
A transaction fee is charged for card transactions.
Payment amount will only be deducted once the item has been shipped.

Delivery
Orders are usually dispatched the same or next business day (excluding Saturdays, Sundays and holidays).

All shipments are subject to a shipping fee. The amount is stated before placing an order.
For purchases over DKK 3,000,- excluding VAT in the webshop, the goods are shipped free of charge, unless otherwise stated.

Packages are sent by freight company. Timely delivery requires that the freight company adheres to delivery. If there are delays with them, this will delay the delivery accordingly. Optisafe ApS cannot be held responsible for delays with the freight company.

Deliveries are only made to postal codes within Denmark's borders, excluding the Faroe Islands and Greenland. For deliveries to other countries, please contact Optisafe ApS at +45 46141020.

Right of complaint
The right to make a complaint is granted in accordance with the legislation in force at any time. Any complaints must be made in a timely manner, which in practice means immediately after you have discovered the fault. Private individuals have a 2-year right to make a complaint.
If you have a complaint, you can contact info@optisafe.dk .

Right of withdrawal
A full right of withdrawal is granted for 14 days, regardless of the reason, effective from the day the goods are received.

The buyer is obliged to return the goods in the same condition, packaging and quantity as received and must bear the costs associated with returning the goods.

Returns can be made by refusing receipt, delivering the item to us or sending it back by post or freight company. Please note that we do not accept packages sent by cash on delivery.

Complete information must be enclosed with the package, such as a copy of the invoice or order confirmation. The registration number and account number of the bank account to which the refund can be made must also be provided.

Return address:
Optisafe ApS
Gellerupvej 15-17
DK-6800 Varde

Purchased goods (i.e. goods ordered to your home) are not accepted for return.

Special conditions for B2B
Please note special provisions for traders:
There is no right of withdrawal for traders. There is a 1-year right of complaint from the original invoice date. Exchange or repair does not result in a renewal of the complaint period.

§ 1. The following general terms and conditions of sale and delivery apply to the extent that they have not been deviated from by written agreement between the parties.

§ 2. Drawings and descriptions
All information about weight, dimensions, capacity, technical and other data and prices stated in catalogues, advertisements, images, price lists, etc. are approximate. Such information is only binding to the extent that it is expressly stated in the seller's order confirmation or other written agreement.

§ 3. Prices
The company has the right to change its prices/price lists at any time. Unless otherwise agreed, sales shall take place in accordance with the price list valid on the date of the order confirmation. Price statements are subject to strike, lock-out and other circumstances beyond the company's control. The prices stated are ex-works at the company's address, and are exclusive of value added tax and shipping packaging, and are based on the price conditions for materials, wages and transport costs prevailing at the time of the offer. The prices are also based on the exchange rates valid at the time of the offer, and can thus be adjusted in relation to changes in price and exchange rates.

§ 4. Delivery
Delivery is made ex the company's address. The buyer assumes the risk of delivery upon delivery. Shipping is at the buyer's expense and risk. If the company has not received special instructions, the company is entitled to choose the means of transport and route. The company is not responsible for damage in transit. Dealers & wholesalers always AB Esbjerg.

§ 5. Delivery time
The stated delivery time is approximate and subject to delay due to strikes, lock-outs, war, mobilization, seizure, currency restrictions, transport obstacles, restrictions on motive power, fire, missing or defective deliveries from subcontractors or reasons beyond control, and the delivery time will in such cases be postponed by a number of days corresponding to the duration of the obstacle. Delivery by the thus postponed delivery time is considered in all respects to be timely. If the delivery time is stated as a specific number of days or weeks, the period is calculated from the time when the seller has received all the accurate information for the execution of the order from the buyer. If the buyer does not meet any payment obligations due, the delivery time will be postponed by a period corresponding to the delay in the payment in question. If a delay occurs for reasons other than those mentioned above, this does not entitle the buyer to cancel the transaction in whole or in part, or to exercise other remedies for breach of contract against the seller, unless the delay can be considered significant and the seller has not made delivery within 7 days of receiving a written request from the buyer. Any compensation may in no case be claimed to cover the buyer's operating losses, loss of profit, daily penalties or other indirect losses.

§ 6. Payment
The company's normal payment terms are as follows: Payment: 30 days net. If the buyer does not make payment on time, the seller is entitled to claim interest on the amount due at 1.9% per month of the balance at any time from the time of delivery until payment is made. The buyer is not entitled to withhold any part of the purchase price as security for the fulfillment of any obligation pursuant to clause 9, nor does a delay with an insignificant part of the delivery entitle the buyer to omit to make full payment in accordance with the agreements made. If goods that are to be delivered at a specific time according to the agreement or contract are not taken over by the buyer in a timely manner, the company may, at its own discretion, have the goods sold off at the buyer's expense, after advising the buyer, or store the goods at the buyer's expense, so that the buyer must pay the costs associated with storage. Regardless of delay in receipt, the buyer is in any case obliged to make the stipulated payment when due. During storage, the goods are at the buyer's risk.

§ 7. Retention of title
The company retains ownership of the goods sold until full and final payment has been made.

§ 8. Defects
A. Purchase of new components. For a period of 12 months from the delivery of the sold item, the seller is liable for design, manufacturing or material defects, provided that the buyer can prove that the defect or defect is due to intent or negligence on the part of the company or its employees. If the company is liable for defects and defects as stated above, the company is entitled, at its own discretion, to either replace or repair such components or parts that prove to be defective due to design, manufacturing or material defects. The buyer shall bear the costs of dismantling, shipping, re-assembly and start-up, etc. The buyer is encouraged to carry out such examination as is required by proper business practice immediately after the sold item has been received. If the sold item suffers from a defect, the buyer must notify the seller in writing within 8 working days of delivery. After the expiry of the 8-day period, the defect cannot be invoked. Any compensation may in no case be claimed to cover the buyer's operating loss, loss of profit, daily penalties or other indirect loss. The seller's obligations under the above provisions do not cover the consequences of natural wear and tear or unusual use or abuse, inadequate care or operation contrary to the seller's instructions, modifications made without the seller's written approval, improper repairs by the buyer, or other circumstances beyond the seller's control. The company is not liable for defects and deficiencies that are claimed later than 12 months after delivery. B. Repair/refurbishment of used components. If the company repairs a used component belonging to the customer, or if the customer purchases one of the company's repaired/refurbished used components, the customer/buyer has the same opportunity to hold the company liable for defects in the goods sold as described above under point A, however, the company's liability for defects is limited to a period of 6 months from delivery.

§ 9. Product liability
For such damages that are directly covered by Act No. 481 of 7 June 1989 on product liability, the provisions of the Act apply. As far as product liability that is not covered by the provisions of the above Act is concerned, the following limitations apply. The seller is only liable for personal injury if it is proven that the damage is due to an error or negligence committed by the seller or others for whom he is responsible. The seller is not liable for damage to real property or movable property that occurs while the material is in the buyer's possession. The seller is also not liable for damage to products manufactured by the buyer or to products in which these are included. In addition, the seller is liable for damage to real property and movable property under the same conditions as for personal injury. The seller is not liable for operating losses, lost earnings or other indirect losses. To the extent that the seller may be held liable for product liability towards a third party, the buyer is obliged to indemnify the seller to the same extent as the seller's liability is limited according to the 3 preceding paragraphs. These limitations of the seller's liability shall not apply if he has been guilty of gross negligence. If a third party makes a claim against one of the parties for liability under this clause, that party shall immediately notify the other. The seller and the buyer are mutually obliged to allow themselves to be sued in the court or arbitration tribunal that hears claims for damages brought against one of them on the basis of damage allegedly caused by the equipment.

§ 10. Product information, advisory responsibility
The company is generally only responsible for the fact that the goods sold correspond to the specifications stated in connection with the sale, cf. the section on manufacturing defects – not for whether the goods are suitable for the buyer's use. The company only assumes liability beyond this if the company has provided separate, written advice to the buyer in the form of preparing a project, preparing actual calculations or in the form of a separate, written opinion on the suitability of the goods sold for a specifically specified purpose to a buyer who cannot be assumed to possess the necessary expertise in the area to independently assess the question of the suitability of the goods. The company has no liability for opinions if it is stated that the opinions are based on a discretionary assessment or an assessment. The company only assumes liability if the advice provided can be said to be irresponsible in relation to the knowledge that the company possessed at the time of the advice about the subject of the advice. The company's advice is provided on the basis of the data provided by the company's suppliers, and the company only covers losses resulting from errors in this data material to the extent that the company's suppliers compensate the company for this. If errors are found in the written advice provided by the company together with its delivery, the buyer must notify the company without undue delay, immediately after the buyer has or should have become aware of the existence of the error. In the event of a breach of this provision, the company will only compensate for such losses that may have arisen as a direct result of the company's incorrect advice at the time the buyer should have notified the company. In the event of a timely complaint, the company will provide the buyer with new, free advice. The company's liability for losses resulting from incorrect advice is limited as follows: The company limits its liability to the direct losses that may result from the company's incorrect advice and to a maximum of DKK 300,000.00. The company is never liable for operating losses, loss of profit, daily fines or other indirect losses. The company's liability for losses arising from errors in advice ceases no later than 1 year after the delivery to which the advice is linked has been handed over to the buyer.

§ 11. The court in Esbjerg is the place of jurisdiction.

Reservations

Reservations are made for price increases, currency changes, force majeure, delivery failure, tax changes, sold-out items and printing errors.