Terms of Trade

General

Optisafe ApS is a supplier to both businesses & private individuals.

The terms and conditions of sale and delivery apply to all deliveries from Optisafe ApS Webshop.
To process your order, you must accept our terms and conditions when placing the order.

 

Prices
All prices are exclusive of VAT and in Danish kroner (DKK), unless otherwise stated. Prices are only valid within Denmark, excluding the Faroe Islands and Greenland.

 

Payment
Payment can be made via invoice for our regular customers or by credit card.
We accept the following cards: VISA, VISA Electron, Mastercard, Maestro, American Express and JCB.

We offer EAN payment for public sector clients and invoicing for business customers. Invoices are sent with the delivery unless otherwise agreed.

 

Credit Card
A transaction fee will be applied to card transactions.
The payment amount will only be debited when the item has been shipped.

 

Delivery
Orders are usually processed on the same or next business day (excluding Saturdays, Sundays, and public holidays).

A shipping fee is added to all shipments. The amount is shown before placing the order.
For purchases over DKK 3,000, excluding VAT, in the webshop, goods are shipped free of charge, unless otherwise stated.

Parcels are sent with a freight company. Timely delivery assumes that the freight company adheres to the delivery schedule. If delays occur with these, the delivery will be similarly delayed. Optisafe ApS cannot be held responsible for delays with the freight company.

Delivery is only available to postcodes within Denmark, excluding the Faroe Islands and Greenland. For delivery to other countries, please contact Optisafe ApS at +45 46141020

 

Right to complain
The right to complain is granted in accordance with the legislation in force at any time. Any complaints must be made in a timely manner, which in practice means immediately after you have discovered the fault. Private individuals have a 2-year right to complain.
If you have a complaint, you can contact info@optisafe.dk.

 

Right of withdrawal
There is a 14-day full right of withdrawal, regardless of the reason, valid from the day the item is received.

The buyer is obliged to return the item in the same condition, packaging, and quantity as received and must bear the costs associated with returning the item.

Returns can be made by refusing receipt, delivering the item to us, or sending it back by post or freight company. Please note that we do not accept packages sent cash on delivery.

Sufficient information must be enclosed with the package, for example, a copy of the invoice or order confirmation. The registration number and account number for the bank account to which the refund can be made should also be provided.

Return address:
Optisafe ApS
Gellerupvej 15-17
DK-6800 Varde

Non-stock items (i.e., items ordered specifically) are not returnable.

 

Special conditions for B2B
Please note special provisions for businesses:
There is no right of withdrawal for businesses. There is a 1-year right of complaint from the original invoice date. Exchange or repair does not renew the complaint period.

§ 1. The following general terms and conditions of sale and delivery apply insofar as they have not been deviated from by written agreement between the parties.

§ 2. Drawings and descriptions
All information regarding weight, dimensions, capacity, technical and other data, as well as prices, as stated in catalogues, advertisements, image materials, price lists, etc., are approximate. Such information is only binding to the extent that it is explicitly stated in the seller's order confirmation or other written agreement.

§ 3. Prices
The company is entitled at any time to change its prices/price lists. Unless otherwise agreed, sales take place according to the price list valid on the date of the order confirmation. Price indications are subject to strikes, lock-outs, and other circumstances beyond the company's control. Stated prices are ex-works the company's address, and are exclusive of VAT and shipping packaging, and are based on the prevailing price conditions for materials, wages, and transport costs at the time of the offer. Prices are also based on the exchange rates applicable at the time of the offer and can therefore be adjusted in relation to changes in price and currency conditions.

§ 4. Delivery
Delivery takes place ex-works the company's address. The buyer assumes the risk for the delivery upon delivery. Shipment is at the buyer's expense and risk. Unless the company has received special instructions, the company is entitled to choose the means of transport and the transport route. The company is not responsible for transport damage. Dealers & wholesalers always EXW Esbjerg.

§ 5. Delivery time
The stated delivery time is approximate and subject to delay due to strikes, lock-outs, war, mobilization, confiscation, currency restrictions, transport impediments, restrictions on motive power, fire, missing or defective deliveries from sub-suppliers or causes beyond control, and the delivery time will in such cases be postponed by a number of days corresponding to the duration of the impediment. Delivery at the thus postponed delivery time shall in all respects be considered timely. If the delivery time is stated as a certain number of days or weeks, the period is calculated from the time the seller has received all the accurate information from the buyer required for the execution of the order. If the buyer does not fulfill any outstanding payment obligations, the delivery time will be postponed by a period corresponding to the delay of the relevant payment. If delays occur for reasons other than those mentioned above, this does not entitle the buyer to cancel the transaction in whole or in part, or to assert other remedies for breach against the seller, unless the delay must be considered significant, and the seller has not then made delivery no later than 7 days after receiving written notice thereof from the buyer. Any compensation can in no case be claimed to cover the buyer's operating loss, loss of profit, penalties or other indirect loss.

§ 6. Payment
The company's normal payment terms are as follows: Payment: 30 days net. If the buyer does not pay on time, the seller is entitled to demand interest on the outstanding amount at 1.9% per month of the balance at any time from the time of delivery until payment is made. The buyer is not entitled to withhold any part of the purchase price as security for the fulfillment of any obligation under point 9, just as a delay with an insignificant part of the delivery does not entitle the buyer to omit making full payment in accordance with the agreements made. If goods that, according to agreement or contract, are to be delivered at a specific time, are not accepted by the buyer on time, the company may, at its option, have the goods sold at the buyer's expense, after notice to the buyer, or store the goods at the buyer's expense, so that the buyer must pay the costs associated with storage. Regardless of delays in receipt, the buyer is in all circumstances obliged to make the stipulated payment at the due date. During storage, the goods remain at the buyer's risk.

§ 7. Retention of title
The company retains ownership of the sold goods until full and final payment has been made.

§ 8. Defects
A. Purchase of new components. For a period of 12 months from the delivery of the sold goods, the seller is responsible for design, manufacturing, or material defects, provided that the buyer can prove that the defect or deficiency is due to intent or negligence on the part of the company or its personnel. If the company is responsible for defects and deficiencies as stated above, the company is entitled, at its option, either to replace or repair such components or parts that prove to be defective due to design, manufacturing, or material defects. The buyer covers expenses for disassembly, shipping, reassembly, and startup, etc. The buyer is encouraged, immediately upon receipt of the sold goods, to carry out such inspection as good business practice requires. If the sold goods suffer from a defect, the buyer must notify the seller in writing within 8 working days from delivery. After the expiry of the 8-day period, the defect cannot be invoked. Any compensation can in no case be claimed to cover the buyer's operating loss, loss of profit, penalties, or other indirect loss. The seller's obligations under the above provisions do not cover the consequences of natural wear and tear or unusual use or abuse, insufficient care or operation contrary to the seller's instructions, alterations made without the seller's written approval, incorrectly performed repairs by the buyer, or other circumstances beyond the seller's control. The company is not responsible for defects and deficiencies claimed later than 12 months after delivery. B. Repair/renovation of used components. If the company repairs a used component belonging to a customer, or if the customer purchases a used component repaired/renovated by the company, the customer/buyer has the same opportunity to hold the company responsible for defects in the sold goods as described above under point A, however, the company's liability for defects is limited to a period of 6 months from delivery.

§ 9. Product liability
For such damages as are directly covered by Act No. 481 of 7 June 1989 on product liability, the provisions of the Act apply. As regards product liability not covered by the provisions of the aforementioned Act, the following limitations apply. The seller is only liable for personal injury if it is proven that the injury is due to fault or negligence committed by the seller or others for whom he is responsible. The seller is not liable for damage to real estate or movable property occurring while the material is in the buyer's possession. The seller is also not liable for damage to products manufactured by the buyer, or to products in which these are incorporated. Otherwise, the seller is liable for damage to real estate and movable property under the same conditions as for personal injury. The seller is not liable for operating loss, loss of profit, or other indirect loss. To the extent that the seller may be imposed product liability towards a third party, the buyer is obliged to indemnify the seller to the same extent as the seller's liability is limited by the 3 preceding paragraphs. These limitations of the seller's liability do not apply if he has been guilty of gross negligence. If a third party makes a claim against one of the parties for liability under this point, that party must immediately notify the other party. The seller and the buyer are mutually obliged to allow themselves to be sued in the court or arbitration court that handles claims for damages brought against one of them on the basis of damage alleged to have been caused by the material.

§ 10. Product information, advisory liability
The company is generally only responsible for the sold product conforming to the specifications provided in connection with the sale, cf. the section on manufacturing defects – not for whether the product is suitable for the buyer's use. The company only assumes liability beyond this if the company has provided separate, written advice to the buyer in the form of project development, preparation of actual calculations, or in the form of a separate, written statement on the usability of the sold product for a specifically indicated purpose to a buyer who cannot be assumed to possess the necessary expertise in the field to independently assess the question of the product's suitability. The company has no responsibility for statements if it is indicated that the statements are based on an estimated assessment or an evaluation. The company only assumes responsibility if the advice provided can be said to be indefensible in relation to the knowledge the company possessed at the time of advice regarding the subject of the advice. The company's advice is provided on the basis of data provided by the company's suppliers, and the company only covers losses resulting from errors in this data material to the extent that the company's suppliers provide the company with compensation for this. If errors are found in the written advice provided by the company along with its delivery, the buyer must notify the company without undue delay, immediately after the buyer is or should have become aware of the existence of the error. In case of disregard of this provision, the company only compensates such losses as may have arisen as a direct consequence of the company's erroneous advice at the time the buyer should have notified the company. In case of timely complaint, the company provides the buyer with new, free advice. The company's liability for losses arising from erroneous advice is thus limited: The company limits its liability to the direct losses that may result from the company's erroneous advice and to a maximum of DKK 300,000.00. The company is never liable for operating loss, loss of profit, penalties or other indirect loss. The company's liability for losses arising from advisory errors ceases no later than 1 year after the delivery to which the advice is linked has been handed over to the buyer.

§ 11. The Court in Esbjerg is the venue.

Reservations

We reserve the right for price increases, currency changes, force majeure, delivery failures, changes in duties, sold-out items, and typographical errors.